Monday, November 3, 2008

New Look At Old Complaints

I have had to recently rethink the occasional complaint that I hear when 8 Ball Express is compared to other pool leagues.

I love hearing these complaints now because, to me, it means one thing. Our product is almost interchangeable with national companies that have been in business for over 20 years. We have such a good presentation and make-up that, in our customer's minds, we offer almost the same weekly play experience that companies funded by 100's of 1,000's of members offer. The fact that we are a much smaller company with far less employees doesn't play a major part in how we are assessed. Awesome.

I guess I never thought a complaint would be the greatest compliment of all!

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